iPad owners can access DEWA services

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Apple iPad owners in Dubai will now find accessing the services of Dubai Electricity and Water Authority (DEWA) much easier.

The utility provider recently launched the first applications compatible with the touch-screen tablet computer.

Announcing the launch at a press conference, MD and CEO of DEWA Saeed Mohammed Al Tayer said the iPad applications targeted DEWA's customers to provide them with a quick and easy access to its services.

"These applications include many services such as GPS to locate customer care centres, information pertaining to these offices including telephone numbers and working hours, and the ability to save and send data in "Business Card" format.

Moreover, these applications allow them to communicate with DEWA through emails or by visiting DEWA's website," he said.

The authority's customers who are using Apple iPad applications will be able to send their complaints and suggestions and attach photographs of the locations. Besides, customers will be able to enquire about the consumption bills for the services provided by DEWA, including electricity and water, drainage and housing fees and settle them through the ePay system provided in collaboration with Dubai e-Government.

Marwan Salem bin Haider, vice-president and chief of IT in DEWA, said these applications helped in disseminating authority's news and achievements, publishing its latest services and broadcasting its recent activities and events with the possibility of viewing online videos aimed at enhancing community awareness on the rationalisation of electricity and water consumption.

"The DEWA's customers will be able to dow load these free applications from Apple Store and we will start notifying them through emails and SMSes within the coming weeks," he added.

This new service is considered part of DEWA's strategy aiming to give its customers a wide variety of services already available for iPhone and Blackberry.